Policies of Ilford Luxury Apartments
Check-inFrom 14:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra bedsChildren of any age are allowed.
Children up to and including 15 years old stay for free when using an existing bed.
No cots are available.
No extra beds are available. Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
GroupsWhen booking more than 4 rooms, different policies and additional supplements may apply.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Maestro, Bankcard, UnionPay credit card. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please inform Ilford Luxury Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of GBP 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The property have 24 hour manned security on the premises. For guests that arrive later than normal check-in time (after 18:00), the property will arrange a code number for the door entry system. Keys will be ready to collect from a safety key deposit box inside the main entrance. Late Check In starts from 18:00. Early check-in is possible subject to availability, for an additional fee. A maximum of 2 visitors are allowed and all visitors have to show a valid photo ID. A valid credit card and photo ID must be presented at check-in, and credit card holder must be present. The hotel accepts all major credit cards. Smoking is not allowed in the property. A GBP 150 cleaning fee will be charged to any guest if evidence of smoking is found in their guest room. Some rooms may have different décor and linen colours from the photos, otherwise all the furniture are of the same top standard. The property has a strict no party and excessive noise policy. Any guests found to be creating excessive noise, having a party in their apartment or exceeding the numbers of permitted guests, will be evicted without refund. All visitors must leave by 23:00 each night. Only the registered overnight guests are permitted to be in the apartments after 23:00. The deposit will not be refunded to any guests who do not adhere to these rules. Please note that this hotel only accepts bookings from guests aged 21 years and over. A copy of a valid photo ID of the lead guest this must also be sent to the property prior to arrival.