Policies of Spruce Hollow
Check-in16:00 - 20:00 hours
Check-out10:00 - 10:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 5.
There is no capacity for cots in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Discover. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Spruce Hollow in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that the full amount of the reservation is due before arrival. Destination Big Bear (by Destination Big Bear) will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to collect keys, will be emailed to you. In the event of an early departure, the property will charge you the full amount for your stay. This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise. A damage deposit of USD 400 is required. The host charges this 14 days before arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Guests under the age of 25 can only check in with a parent or official guardian. Please note that early check-in and late check-out are subject to availability and incur an additional charge. Contact the property in advance. Please note that the credit card used to make the reservation and the person whose name is on the credit card must be present at the time of check-in. A valid government-issued ID of the same person will be required to complete the check-in processes. After booking, guests will receive a rental agreement which must be signed and returned to the property management company electronically within 24 hours of booking?. If guests do not receive the agreement, please contact the property management company at the number on the booking confirmation