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Bedandbreakfast.eu strives to be an open and transparent comparison website. A review that meets the guide lines, can therefore not be removed. A review sometimes contains critical remarks. Try to approach this in a positive way:
- What one guests experiences as negative, might be less important or even a positive point for another guest.
- You can learn from a critical review and use it to your advantage.
- A single negative review between mostly positive responses creates a more credible image of your B&B than only positive responses would.
Our advice: respect the opinion of the guest and avoid discussion afterwards.