🏡 Welcome to Your Summers Retreat 🏡 We’re excited to host you and want to ensure you have a relaxing stay. To create a seamless experience, we’ve outlined some important details and house rules. 🏡 Important Information 🏡 ➖ Rental Agreement: By attending the property, you agree to the terms outlined in the short-term rental agreement, which will be sent for Signing. ➖ Location Note: This property is on on Lake Cootharaba Place ➖ Identification Verification: Booker must complete ID verification, and provide a photo of their ID and a selfie on booking. 🏡 Booking Rules 🏡 To maintain a welcoming and safe environment, please follow these guidelines: Booking Details: ➖ The person booking must be part of the travelling party. Where a business books on behalf of their workers, we request that the worker in charge be added to the booking. ➖ All guests (including children and infants) must be included in the booking. No unregistered guests are allowed. ➖ Provide ID verification, a profile photo, and a short description of your stay when booking. Check-In and Check-Out Procedure: ➖ Conduct a walkthrough upon arrival and report any damage or issues immediately. Unreported damages will be deemed the guest's responsibility at the end of the stay. ➖ Check-in time is 3:00 PM. During peak season, cleaning may run over time, but cleanliness and safety remain our top priorities. ➖ Check-Out Time: 10:00 AM. Late check-outs must be arranged 72 hours in advance to avoid additional charges. ➖ Lost Items: If you leave items behind, we can mail them back for a small fee. Cancellations & Insurance: ➖ The cancellation policy is strict. We recommend securing travel insurance to protect yourself in the event of a cancellation. 🏡 House Rules 🏡 To ensure an enjoyable experience for everyone, please adhere to the following: 🏡 Noise & Respect for Neighbors 🏡 ➖Quiet hours are from 10:00 PM to 8:00 AM. Avoid excessive noise and disturbances to neighbours. ➖Minut sensors are installed inside the property to monitor noise, occupancy & air quality. Tampering will result in eviction without refund. 🏡 Cleanliness & Damage 🏡 ➖ Report any unsatisfactory cleaning or issues on arrival so we can address them promptly. ➖ Guests are responsible for damages caused during their stay. ➖ The Guest must give us 24 hours, as well as reasonable access to the property, to fix any damage or attend to uncleaned reports. Please provide photos for our reference, or will be dismissed. 🏡 Hair Bleach, Fake Tans, and Product Use 🏡 ➖ Product Restrictions: The use of hair bleach, fake tans, or any similar products that may stain or damage property is strictly prohibited on the premises. These products can permanently damage bedding, towels, and other fabrics. ➖ Damage Responsibility: If hair bleach, fake tan, or any such products are used on the property and result in damage to towels, bedding, or other fabrics, the guest will be held responsible for the cost of repair or replacement. ➖ Reimbursement for Damages: In the event of damage, you will be asked to reimburse the cost of any items that need to be replaced or cleaned due to these products. 🏡 Smoking 🏡 ➖ Smoking is prohibited inside, on the balcony, or near the property. Any violation will result in cleaning and deodorisation charges. 🏡 Pets 🏡 ➖ Pets are allowed only on request and upon approval through us. Refer to the pet-specific rules in the house manual ➖ Pet faeces must be cleaned up after your stay. 🏡 Prohibited Activities 🏡 ➖ No parties, schoolies, or large events are permitted. Violations may result in eviction with a $1,000 fine and forfeiture of your damage deposit. ➖ Illegal substances and open flames are strictly prohibited. 🏡 Utilities 🏡 ➖ Be respectful of Power, turn off lights, AC, and appliances when leaving the property. ➖ Fast WiFi is provided but may be unstable. 🏡 Cooking Restrictions 🏡 ➖ Avoid cooking with strong aromatic or spiced ingredients that may leave lingering odours. A $200 cleaning fee applies for odour removal. 🏡 Coffee Machine Use 🏡 ➖ Please do not put instant coffee in the coffee machines. ➖ Do not disassemble the coffee machines under any circumstances. ➖ In the event the main coffee machine is out of use due to guest damage, a spare pod machine will be installed in its place. 🏡 Firepit 🏡 ➖ Backyard Firepit – Do not remove sand or rocks from the firepit area. Do not leave the fire unattended overnight, as the area is bushfire-prone. We supply wood for the fire pit. ➖ Please check that there is no current fire ban or local restriction before using the fire pit. ➖ The fire pit must only be used in its designated location. Do not move the fire pit. ➖ Do not burn rubbish or waste in the fire pit, including beer caps, bottles, cans, cardboard, or other household items. ➖ Never use petrol, fuel, accelerants, or other flammable liquids to start the fire. ➖ Do not use dirt to extinguish the fire. 🏡 SAFETY RULES - Jungle Gym Outdoor Children’s Climbing 🏡 ➖ Adult supervision is required at all times. ➖ Not suitable for children under 36 months. ➖ Maximum 50kg per child. ➖ Maximum 5 children at one time. ➖ No rough play, pushing, unsafe climbing, or standing on swings. ➖ Do not use when wet, slippery, damaged, unstable, or during bad weather. Climbing, swinging, jumping, and elevated play can be dangerous and may result in injury. By allowing children to use this equipment, guests, parents, and guardians accept full responsibility for supervision and safe use. The hosts, owners, and management are not liable for injury, loss, or damage caused by misuse, lack of supervision, unsafe behavior, or failure to follow these rules. Please stop using the equipment immediately and notify us if anything appears damaged or unsafe. 🏡 Keys 🏡 ➖ Lost keys or damaged: Guests are responsible for the labour and parts costs incurred if a locksmith is required to replace lost/Damaged keys. ➖ All keys must be returned to their original spots before check-out to avoid additional charges. 🏡 Checkout Guidelines 🏡 Guests must leave the house in a reasonably clean condition: ➖ Ensure all kids' games are packed up and put away neatly. ➖ Return any decor or furniture to its original place. ➖ Any unplugged electrical items, such as the TV, soundbar, or bedside lamps, must be plugged back in before departure. ➖ Ensure all cookware, cutlery, glasses, and plates are appropriately placed on the correct floors. These items have been colour-coded for easy identification where possible. ➖ The games room is packed away with everything in its appropriate location. ➖ Dispose of excessive rubbish appropriately. Please take the excessive rubbish with you. Please note: Failure to leave the house in a reasonable and respectful way may forfeit your damage deposit. 🏡 Safety & Security 🏡 ➖ CCTV: Cameras are installed for security on the property and your safety. Tampering with them will result in a $200 fee, plus technician costs. CCTV is installed on the outside of the property. ➖ Parents must supervise toddlers and young children. 🏡 Damage & Respect 🏡 ➖ Accidental damage must be reported immediately. We understand accidents happen, and when damage is reported promptly, we’ll assess it fairly. ➖ Unreported damage discovered after checkout will result in additional charge to any repair or replacement costs. ❌ Odour remediation is required, including ozone treatment and additional remediation time. This includes: ➖ Fish smells ➖ Unreasonable smells left in fridges/freezers ➖ Strong spice or aromatic cooking smells ➖ Smoke, vapour, pet, or bodily odours that linger after checkout ➖ Please note: Smells cannot be photographed, and we cannot provide photos for odour-related deductions. 🏡 Ongoing Improvements 🏡 Our property is always being updated and improved, with new additions regularly introduced to enhance your stay. However, when guests do not respect the property or cause damage to amenities, furniture, or other features, it slows down our ability to make these improvements. By booking and supporting our property, you enable us to continue creating a space that feels like your forever holiday house—where every visit is better than the last. Thank you for helping us make this dream possible! Thank You for Your Cooperation! Cancellation and Payment Policy - Due to the systems and operational software we use. 50% of the payment will be collected immediately on booking. The remaining 50% will be collected 14 days before arrival. Fifty per cent (50.00%) of the total booking charges will be refunded if the cancellation is made more than 30 days before the arrival date of the reservation. Zero per cent (0.00%) of the total booking charges will be refunded if the cancellation is made more than 14 days before the arrival date of the reservation. For cancellations made within 14 days before the arrival date, no refund will be issued. The holding payment and the short-term rental agreement must be completed on booking. On booking, you will receive our digital house manual, which has the house rules in it. You will also receive the property's short-term rental agreement. By attending the property, you agree to this agreement. Once booked, we ask the guest to thoroughly read the house rules as well as the house manual, and check-in and check-out procedures to be well familiarised with the property. On booking, we'd like to know a little bit about you. When enquiring about availability, please ensure you have completed your ID Verification, have a profile photo, and some information about yourself and the purpose of your stay. On booking, you will need to supply a photo ID verification as well as a selfie photo. The cancellation policy is strict, and once you book, you agree to it - we encourage all guests to seek travel insurance to protect themselves. There is a 2.9% charge when guests pay with credit cards. This is non-refundable. This property will not accommodate hen, stag or similar parties. The Garage is unavailable for use or access.En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares. Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva. Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales. Gestionado por un particular