HOUSE RULES & TERMS OF STAY This document outlines the policies, house rules, safety guidelines, and terms & conditions applicable to all guests staying at properties managed by Koala by Jaglax Homes. By confirming a stay with us, the guests acknowledge that they have read, understood, and agreed to comply with all policies mentioned herein. HOUSE RULES & TERMS OF STAY This document outlines the policies, house rules, safety guidelines, and terms & conditions applicable to all guests staying at properties managed by Koala by Jaglax Homes. By confirming a stay with us, the guests acknowledge that they have read, understood, and agreed to comply with all policies mentioned herein. 1. BOOKING DETAILS & GENERAL INFORMATION Check-in Time: Post 3:00 PM Check-out Time: By 11:00 AM Housekeeping: Once daily (linen change once every 3 days on request; fresh towels on request) as part of our commitment to water conservation and sustainability. Security Deposit: INR 20,000 (Refundable) Payable before check-in via GPay or cash Subject to deductions in case of damage, rule violations, excessive cleaning, or disturbances Refunds via UPI/Bank Transfer cannot be processed on Sundays or public holidays Tax Invoice: To be collected at check-out Company name & GST details must be shared at the time of booking. Invoices will mention CGST + SGST only Food & Meals: No in-house food service provided. Chef-on-call service can be availed at an add-on cost. Fully equipped self-use kitchen available Swiggy/Zomato services are operational 2. GUEST IDENTIFICATION & OCCUPANCY Government-issued photo ID with address proof for all guests must be emailed to [email protected] prior to check-in Entry will not be permitted without submission of IDs Foreign nationals are required to share passports and visas Only registered guests are allowed inside the property Visitors are strictly not allowed at any time during the stay 3. NEIGHBOURHOOD & CONDUCT POLICY All properties are located within gated, peaceful residential communities. Guests are expected to behave responsibly and respectfully at all times. Silent Hours Strictly enforced from 10:00 PM to 8:00 AM No loud music, noise, celebrations, or disturbances during silent hours Violation will result in one warning, followed by immediate eviction without refund 4. STRICTLY PROHIBITED ITEMS & ACTIVITIES Possession or use of the following is strictly prohibited: Illegal substances, e-cigarettes, vapes, narcotics, or drugs Explosives, fireworks, crackers, sky lanterns, candles, diyas, incense sticks, open flames, gas cylinders, portable stoves, helium gas/ balloons or other inflammable materials Music systems, speakers, DJ equipment, amplifiers Professional photography, videography, or drone usage Entry of any additional guests beyond the number confirmed at the time of booking. External performers, artists, or commercial activities Excessive alcohol consumption causing disturbance or damage inside or outside the villa, including public roads, common areas or neighbouring areas Any illegal, unlawful, or disruptive activity Loud noise or celebrations outside the villa premises, including public roads, common areas, neighbouring areas or near the compound boundary - at any time, especially during silent hours. 5. PROPERTY MISUSE & DAMAGE Guests are strictly prohibited from: Moving or rearranging furniture, appliances, or fixtures Tampering with electrical fittings, CCTV, Wi-Fi routers, or safety systems Bringing hazardous tools, chemicals, or industrial equipment Any damage to the belongings of Jaglax Homes will be charged. If damage exceeds the security deposit amount, the guest must settle the balance before check-out. No compensation or adjustment will be provided under any circumstances. Please keep your belongings safe. 6. SMOKING & FIRE SAFETY POLICY Smoking Policy Smoking is strictly prohibited inside villas/apartments Hookahs/Sheeshas are not allowed Penalty: INR 10,000 per violation Repeat violation will result in immediate eviction without refund 7. SAFETY & SECURITY POLICIES Door & Property Security Guests must keep all doors and windows locked during the following situations: While sleeping or resting Whenever leaving the villa Jaglax Homes is not responsible for loss or theft of guests' personal belongings. Electrical Safety & Power Usage Guests must switch off all the electrical appliances, lights, fans and ACs when leaving the villa. Automatic power cut-off systems may activate if non-compliance is detected. Please avoid operating electrical equipment with wet hands. Responsibility for any inconvenience resulting from misuse rests with the guest. Kitchen & Cooking Safety Gas cylinders must be switched off immediately after cooking Cooking under the influence of alcohol is strongly discouraged Cooking must never be left unattended Any damage caused due to negligence will be chargeable As this is a self-use kitchen, we kindly request you to keep it clean and dry. Pool & Common Area Safety No diving or jumping into the swimming pool Pool usage is at the guest’s own risk Children must be supervised at all times For safety and proper maintenance, we request guests not to turn on the pool filter. This will be operated by our pool operator only. Extra caution advised near staircases, balconies, terraces, sunken areas Jaglax Homes shall not be liable for accidents caused by negligence. We kindly request you to drive slowly within the community and park with care. 8. INTERNET & CONNECTIVITY We provide High Speed Internet Access to all guests, however, please keep in mind that the overall network in Goa is poor. We are only as good as our service providers. It would be best if you carried our own internet dongles, should there be an interruption in the network! 9. SERVICES & EXTERNAL VENDORS In-House Assistance Grocery procurement, milk, eggs, alcohol arrangements available on request Additional service fee applicable External Vendors Chef, masseuse, décor, bartender, taxis, car rental services must be chosen only from our list of verified vendors to ensure safety Jaglax Homes acts solely as a facilitator and bears no responsibility for service quality or disputes 10. TRANSPORT & TAXI DISPUTES Any disputes with taxi drivers or external service providers must be resolved amicably Arguments or confrontations within the property or community are strictly prohibited Jaglax Homes will not intervene in third-party commercial disputes 11. CANCELLATION POLICY Regular Dates 30+ days before check-in: Full refund 30–15 days: 50% retention 14–0 days: Non-refundable Long Weekends / High-Demand Dates / Group Bookings 60+ days: Full refund 60–0 days: Non-refundable 23rd Dec – 3rd Jan Non-cancellable & non-amendable 100% advance payment mandatory 12. PET POLICY No Pets Allowed Pets are not permitted inside villas or apartments under any circumstances. 13. VIOLATIONS & CONSEQUENCES Violation of any policy may result in: Immediate termination of stay without refund Deductions from security deposit Additional cleaning or damage charges Legal action and intimation to authorities Any complaint from neighbours, residents, security, or police will be treated as a serious violation. 14. ACKNOWLEDGEMENT & ACCEPTANCE By confirming the booking, making payment or signing at check-in, the guest confirms acceptance of all policies mentioned above. No exceptions shall be entertained after check-in. Guests stay at the property at their own discretion and responsibility and Jaglax Homes shall not be liable for injuries, accidents, loss, or damage resulting from non-compliance.En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares. Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva. Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.