Please note that for a payment by credit card there is an extra fee of 4%. The interior of Riad Shanima & Spa in Marrakech is non-smoking, the smoking area is on the terrace. The Hotel does not accept Moroccan couples without a marriage certificate. The exchange rate of 1 Euro = 11 Dirhams We inform you that it is STRICTLY FORBIDDEN to have meals delivered or to bring meals from outside the Riad. * Any damaged item must be refunded. * The same applies to indelible stains on bed or bathroom linen (henna, make-up, shoe polish, etc.). The cost of dyeing or replacement will be required. * Access to the pool and jacuzzi is open from 10 a.m. to 8 p.m. For our LOVED customers: If you would like your Boarding Pass printed, please let us know at least 24 hours before your departure. The Copy can only be made during the opening of the office (9 a.m. to 6 p.m.).Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva. Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.