Policies of The Waterloo Residence
Check-in15:00 - 19:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra bedsChildren of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Diners Club, JCB, Maestro, Discover, Solo, Bankcard, UnionPay credit card. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
This property will not accommodate hen, stag or similar parties. Please inform The Waterloo Residence in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of GBP 300 is required. The host charges this 7 days before arrival. This will be collected by bank transfer. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. There is a late check in fee of GBP 25 for check-ins after 19:00. Please note that guests will receive an email containing important arrival information after booking. Kindly note that if you have a disability or you experience mobility difficulties, please contact the property at least 24 hours in advance and the property will provide a complimentary meet and greet service. Please note that a prepayment for your stay is required to secure your reservation. This can be by bank transfer or credit card. A credit or debit card can be used with a passport of the same name. The passport may be held until check out. The property will contact you after you book to provide any bank transfer instructions. Please note that only the guests listed on the booking confirmation are allowed to use the apartment. Visitors are not allowed. Smoking is not permitted throughout the entire property. Please note that this is a private residential property therefore no parties are allowed. Guests must observe quiet hours between 22:00 and 08:00, when loud noise or music is not permitted.