{"id":6651,"date":"2015-08-19T12:13:38","date_gmt":"2015-08-19T12:13:38","guid":{"rendered":"https:\/\/blog.bedandbreakfast.eu\/innkeepers\/?p=6651"},"modified":"2017-12-29T15:45:32","modified_gmt":"2017-12-29T15:45:32","slug":"make-a-big-difference-with-a-small-gesture","status":"publish","type":"post","link":"https:\/\/blog.bedandbreakfast.eu\/innkeepers\/make-a-big-difference-with-a-small-gesture\/","title":{"rendered":"Make a big difference with a small gesture"},"content":{"rendered":"<p>How can you make sure guests leave contented after their stay in your bed and breakfast? By offering a pleasant ambiance and an excellent service of course. But most of all \u2013 something you might not always think of \u2013 with unexpected extras.<br \/>\n<!--more--><br \/>\nOften it\u2019s the little surprises that B&amp;B guests remember. Such as a bowl of fresh strawberries at breakfast, sweets in the room, or a present when they leave. It\u2019s always nice to get more than you\u2019d expected. Thus as a host or hostess you can make a big difference with a small gesture.<\/p>\n<div id=\"attachment_6755\" style=\"width: 600px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.bedandbreakfast.eu\/bed-and-breakfast\/castiglione-d-orcia\/castello-di-ripa-d-orcia\/34001\/\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-6755\" class=\"wp-image-6755 size-full\" title=\"Bed &amp; Breakfast welkomstdrankje\" src=\"https://blog.bedandbreakfast.eu/innkeepers\/wp-content\/uploads\/2015\/08\/wine_BB.jpg\" alt=\"A glass of wine in your B&amp;B room\" width=\"590\" height=\"373\" srcset=\"https:\/\/blog.bedandbreakfast.eu\/innkeepers\/wp-content\/uploads\/2015\/08\/wine_BB.jpg 590w, https:\/\/blog.bedandbreakfast.eu\/innkeepers\/wp-content\/uploads\/2015\/08\/wine_BB-300x190.jpg 300w\" sizes=\"auto, (max-width: 590px) 100vw, 590px\" \/><\/a><p id=\"caption-attachment-6755\" class=\"wp-caption-text\">At B&amp;B Castello Di Ripa D&#8217;orcia in Castiglione D&#8217;orcia in Italy a welcoming drink is waiting for you.<\/p><\/div>\n<p>You can also positively surprise your guests in other ways. A few tips:<\/p>\n<ul>\n<li>When your B&amp;B room is even more beautiful in real life than it is in the pictures you will exceed expectations. Guests will be pleasantly surprised when they enter. Of course your pictures must be attractive enough, that goes without saying.<\/li>\n<li>Do you have a more beautiful room available, then offer your guests an upgrade. This really makes every guest very happy.<\/li>\n<li>Create a corner with delicious coffee (preferably made from real beans) and tea, free for guests.<\/li>\n<li>Guests that book again, deserve something extra!<\/li>\n<li>Make sure to provide something nice when your guests leave. We will go further into this below.<\/li>\n<\/ul>\n<div id=\"attachment_6796\" style=\"width: 600px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.bedandbreakfast.eu\/bed-and-breakfast\/nusa-dua\/d-g-villas-nusa-dua\/861839\/\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-6796\" class=\"wp-image-6796\" title=\"Bed &amp; Breakfast cadeau\" src=\"https://blog.bedandbreakfast.eu/innkeepers\/wp-content\/uploads\/2015\/08\/DG_Villa_bed_breakfast.jpg\" alt=\"Wellness cadeau in B&amp;B \" width=\"590\" height=\"323\" srcset=\"https:\/\/blog.bedandbreakfast.eu\/innkeepers\/wp-content\/uploads\/2015\/08\/DG_Villa_bed_breakfast.jpg 840w, https:\/\/blog.bedandbreakfast.eu\/innkeepers\/wp-content\/uploads\/2015\/08\/DG_Villa_bed_breakfast-300x164.jpg 300w, https:\/\/blog.bedandbreakfast.eu\/innkeepers\/wp-content\/uploads\/2015\/08\/DG_Villa_bed_breakfast-768x421.jpg 768w, https:\/\/blog.bedandbreakfast.eu\/innkeepers\/wp-content\/uploads\/2015\/08\/DG_Villa_bed_breakfast-810x444.jpg 810w\" sizes=\"auto, (max-width: 590px) 100vw, 590px\" \/><\/a><p id=\"caption-attachment-6796\" class=\"wp-caption-text\">Small surprise at Bed en Breakfast D&amp;G Villas Nusa Dua in Nusa Dua in Indonesia.<\/p><\/div>\n<p><strong>Surprise upon departure<br \/>\n<\/strong>Research shows that there are two things guests remember most about their stay in your bed &amp; breakfast:<\/p>\n<ol>\n<li>The peak experience (the high and the low)<\/li>\n<li>The last moment (the check-out)<\/li>\n<\/ol>\n<p>This psychological mechanism is known as the <em>peak end rule<\/em>: thus the check-out is very important. If you turn this into a nice moment, your guests will be even more satisfied with their stay in your B&amp;B. Give them a jar of homemade jam for example, a card, or a personal, handwritten list of appropriate tips in the area.<\/p>\n<p><strong>Unforgettable experience<br \/>\n<\/strong>Did you exceed your guests\u2019 expectations? Then they will surely want to share their unforgettable experience with everyone, in the form of positive reviews and on social media. And that is the best publicity you could wish for.<\/p>\n<p>Retweet the tweets that guests post about your B&amp;B on Twitter, or share their <a href=\"https:\/\/www.bedandbreakfast.eu\/blog\/innkeepers\/2013\/01\/16\/facebook-speed-course-part-2-posting-messages-and-photos\/\">Facebook posts<\/a> on your own timeline. This is not the time to be modest. It\u2019s okay to show that your guests are happy!<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can you make sure guests leave contented after their stay in your bed and breakfast? By offering a pleasant ambiance and an excellent service of course. But most of all \u2013 something you might not always think of \u2013 with unexpected extras.<\/p>\n","protected":false},"author":2,"featured_media":9220,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3],"tags":[6,2845,8,117,18,2824,2703,2913,85],"coauthors":[230],"class_list":["post-6651","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-bb","tag-bbtips_en","tag-bed-breakfast","tag-guest","tag-marketing-2","tag-marketingtips_en","tag-news_sep2015","tag-operations","tag-promotion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Make a big difference with a small gesture - Bed and Breakfast Innkeepers Blog | Bedandbreakfast.eu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bedandbreakfast.eu\/innkeepers\/make-a-big-difference-with-a-small-gesture\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Make a big difference with a small gesture - Bed and Breakfast Innkeepers Blog | Bedandbreakfast.eu\" \/>\n<meta property=\"og:description\" content=\"How can you make sure guests leave contented after their stay in your bed and breakfast? 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