{"id":7838,"date":"2016-03-15T14:05:13","date_gmt":"2016-03-15T14:05:13","guid":{"rendered":"https:\/\/blog.bedandbreakfast.eu\/innkeepers\/fr\/?p=7838"},"modified":"2017-12-29T14:05:53","modified_gmt":"2017-12-29T14:05:53","slug":"recompenser-les-clients-qui-publient-un-avis","status":"publish","type":"post","link":"https:\/\/blog.bedandbreakfast.eu\/innkeepers\/fr\/recompenser-les-clients-qui-publient-un-avis\/","title":{"rendered":"R\u00e9compenser les clients qui publient un avis"},"content":{"rendered":"

En tant que propri\u00e9taire de B&B, vous savez mieux que quiconque l\u2019importance<\/a> des avis clients pour obtenir de nouvelles demandes de r\u00e9servation. Malheureusement, la majorit\u00e9 des clients ne prennent pas la peine de r\u00e9pondre aux invitations d\u2019\u00e9crire un avis \u00e0 leur retour \u00e0 la maison. Nous vous donnons ci-dessous quelques conseils utiles pour remercier vos clients pour leur avis.\u00a0<\/p>\n

Conseil no 1. Bien commenc\u00e9 est \u00e0 moiti\u00e9 fait<\/strong>
\nSi vous utilisez le syst\u00e8me de r\u00e9servation de Bedandbreakfast.eu ou si vous avez install\u00e9 le gestionnaire de r\u00e9servation de Bedandbreakfast.eu<\/a> gratuit sur votre site Web, le lendemain de leur s\u00e9jour, vos h\u00f4tes \u00a0re\u00e7oivent automatiquement une invitation d\u2019avis sur Bedandbreakfast.eu.<\/p>\n

En cas de r\u00e9servations effectu\u00e9es manuellement<\/a>, veillez \u00e0 toujours \u00a0entrer l’adresse email du client, sans quoi il ne pourra pas y avoir d\u2019envoi d\u2019invitation d\u2019avis.<\/p><\/blockquote>\n

Conseil no 2. On ne perd rien \u00e0 demander<\/strong>
\n\u00c7a n\u2019a pas besoin d\u2019\u00eatre difficile : demandez \u00e0 vos h\u00f4tes s’ils veulent bien r\u00e9pondre \u00e0 l\u2019invitation d\u2019avis de Bedandbreakfast.eu. Cela peut se faire oralement, mais pourquoi ne pas le faire au moyen d\u2019une petite carte de remerciement accompagnant une petite attention de d\u00e9part. Vos h\u00f4tes ne partiront non seulement sur une bonne impression (peak end rule<\/a>), mais aussi avec un rappel physique. En outre, ils seront plus enclins \u00e0 placer un avis en guise de remerciement pour votre attention.<\/p>\n

\"Kortingsbon-voor-reviews_EUblog\"

Exemple de carte de remerciement \u00e0 remettre aux h\u00f4tes B&B au moment du d\u00e9part.<\/p><\/div>\n

Conseil no 3. Coupon de r\u00e9duction<\/strong>
\nR\u00e9compensez les clients qui ont plac\u00e9 un avis en leur offrant une r\u00e9duction sur un prochain s\u00e9jour. Vous le ferez au moyen d\u2019un coupon de r\u00e9duction num\u00e9rique correspondant \u00e0 votre B&B, que vous leur enverrez apr\u00e8s le s\u00e9jour. C’est aussi une bonne fa\u00e7on de consolider la relation avec le client. N’oubliez pas cependant de mentionner clairement les conditions sur le coupon de r\u00e9duction. Le montant ou le pourcentage de la r\u00e9duction, bien \u00e9videmment, mais aussi, notamment, la date d’expiration du coupon.<\/p>\n

Conseil no 4. Concours Like&Share<\/strong>
\nLes concours Like&Share sur Facebook sont tr\u00e8s populaires et vous offrent un moyen simple et efficace d\u2019augmenter le nombre d\u2019avis. Informez vos h\u00f4tes qu\u2019ils peuvent gagner un s\u00e9jour gratuit s’ils placent un avis \u00e0 leur retour. Ici aussi, assurez-vous d’\u00e9tablir des r\u00e8gles et des conditions claires pour que vos invit\u00e9s sachent \u00e0 quoi s’attendre. Y aura-t-il un tirage au sort annuel ? Quand est-ce que le gagnant sera connu ? Prenez le temps de tout bien pr\u00e9parer pour ne rien oublier.<\/p>\n

\"Message_bottle_reviews_EUblog\"

Si votre B&B est situ\u00e9 pr\u00e8s de la mer, vous pourriez remettre \u00e0 vos h\u00f4tes un \u00ab message in a bottle \u00bb leur demandant de bien vouloir r\u00e9pondre \u00e0 la l\u2019invitation d\u2019avis de Bedandbreakfast.eu.<\/p><\/div>\n

Conseil no 5. Rester fid\u00e8le \u00e0 son image<\/strong>
\nCela peut para\u00eetre un clich\u00e9, mais il est tr\u00e8s important de rester fid\u00e8le \u00e0 votre image. Tout comme la touche personnelle que vous donnez \u00e0 votre B&B, il faut aussi personnaliser vos activit\u00e9s promotionnelles et commerciales (num\u00e9riques). Votre B&B se trouve \u00e0 la campagne et vous aimez faire des confitures ? Un petit pot de confiture faite maison assorti d\u2019une carte de remerciement sur laquelle vous demandez au client de placer un avis ferait alors une petite attention de d\u00e9part toute indiqu\u00e9e. Cela peut faire des miracles au niveau des avis ! Faites-en l\u2019essai et voyez ce qui marche le mieux pour vous.<\/p>\n","protected":false},"excerpt":{"rendered":"

En tant que propri\u00e9taire de B&B, vous savez mieux que quiconque l\u2019importance des avis clients pour obtenir de nouvelles demandes de r\u00e9servation. Malheureusement, la majorit\u00e9 des clients ne prennent pas la peine de r\u00e9pondre aux invitations d\u2019\u00e9crire un avis \u00e0 leur retour \u00e0 la maison. Nous vous donnons ci-dessous quelques conseils utiles pour remercier vos […]<\/p>\n","protected":false},"author":8,"featured_media":9166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[329],"tags":[2924,2978,1204,2922,2925,2923,1274],"coauthors":[225],"class_list":["post-7838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-promotion-et-marketing","tag-avis-clients","tag-mrt_2016_fr","tag-promotion-fr","tag-recompense","tag-relation-clients","tag-remerciement","tag-review-fr"],"yoast_head":"\nR\u00e9compenser les clients qui publient un avis - Chambres d'H\u00f4tes Propri\u00e9taires Blog | Bedandbreakfast.eu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bedandbreakfast.eu\/innkeepers\/fr\/recompenser-les-clients-qui-publient-un-avis\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9compenser les clients qui publient un avis - Chambres d'H\u00f4tes Propri\u00e9taires Blog | Bedandbreakfast.eu\" \/>\n<meta property=\"og:description\" content=\"En tant que propri\u00e9taire de B&B, vous savez mieux que quiconque l\u2019importance des avis clients pour obtenir de nouvelles demandes de r\u00e9servation. 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