When people ask me why I ended my ICT-career a couple of years ago, and started a bed and breakfast, I always answer that I like having happy guests. Instead of critical co-workers and clients I now see happy people sitting at breakfast.
After months of being flattered by guests who wrote sweet texts in my guest book, I imagined myself to be in the perfect world. Unfortunately, that idyll fell apart when annoying people found their way to my B&B. These people had never heard of politeness. I was snapped at. The door was opened ajar. I had to shove breakfast through the tiny opening, after which the door was slammed closed again.
When I peeked through the window and saw a terrible mess, I was certain: these people had to go! But how do you say something like that? An incident turned the scale.
At a certain moment, my dash hound sneaked into the guest house. When the guests harshly removed my little dog and shouted that my dog and I had to leave, my line came out, with great conviction: “I’m not going to leave, but you are, right now, and you will never come back!” They left and I don’t wish them as guests on anyone.
It’s been a while, and luckily it was just an exception. However it is also reality. Unfortunately, annoying guests also come around once in a while. As an owner: set your boundaries and act accordingly. I enjoy running my bed and breakfast, and politeness works both ways. I wish you happy guests.
Ina Flohil is the owner of Bed & Breakfast ‘At the Beach’ in the Dutch town of The Hague. You can regularly read columns about the lock, stock and barrel in her bed & breakfast on this blog.