Policies of Eleventh Heaven at the Falls
Check-in16:00 - 18:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
Up to two children under 16 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note, the service charge is a Security Deposit Waiver Fee. The Waiver covers all minor accidental damage or breakage up to CAD $200. Coverage does not cover extraordinary cleaning charges, damages resulting from negligence or willful or wanton conduct. Please note, Elite Vacation Homes will send an Owner-Guest agreement that must be signed and returned within 24 hours of booking.
Guests must be 25 years of age or older to check-in Please inform Eleventh Heaven at the Falls in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.