Policies of Lavender Elegance Cruises
Check-in11:30 - 12:30 hours
Check-out10:00 - 10:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 5 years stays free of charge when using existing beds.
One child from 5 to 8 years is charged VND 1711600 per night when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 4.
There is no capacity for cots in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsNo credit cards accepted, only cash
Please inform Lavender Elegance Cruises in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Shuttle bus services between Hanoi's Old Quarter and Halong are available at a surcharge. Pick-up location – at any hotel within Hanoi’s Old Quarter Area only Pick-up time from Hanoi – between 7:45 and 8:30 Drop-off time in Hanoi – between 16:30 and 17:00 Guests who stay in other areas are requested to arrive at the address below at: 162 Tran Quang Khai, Ly Thai To,Hoan Kiem District,Ha noi at 8:00 and inform the property before checkin date. Please note that the trip between your hotel in Hanoi and Tuan Chau Marina, Halong Bay is a 3.5-hour drive. Private car transfers are also available upon request. Kindly contact the property directly using the Special Requests box when booking, or contacting the property directly with the contact details provided in your confirmation. Please note that embarkation is from 11:30 to 12:00 from Lot 26 Tuan Chau Marina, Halong Bay. Late check-in will incur an extra charge of USD 100. Guests who arrive late will be brought to the cruise ship by a private tender boat. Advanced registration must be made before arrival. Please use Special Requests to provide all passport information (full name, gender, date of birth, nationality, passport number, Vietnam visa expiry date (if applicable) at least 24 hours before departure. Children whose travel documents are attached to the parent's passport, must be accompanied by said parent. Guests who fail to provide the necessary information above may not be allowed to be on board. The Cruise reserves the right to cancel bookings of guests who are not showing up at port and present passport information before 12:00 on arrival date. Guests with any dietary requirements (e.g. vegetarian resources, food allergies, religious restrictions, etc.) are requested to inform the cruise before departure. Please note that cruise itineraries, activities and schedules are subject to change, dependent upon the weather, tide levels and operating conditions.