Policies of Stayci Serviced Apartments Grand Place
Check-in15:00 - 20:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 3 years is charged EUR 35 per stay in a child's cot/crib.
There is no capacity for extra beds in the room.
The maximum number of children's cots/cribs in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsVisa, Euro/Mastercard, Maestro. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
The office opening hours are
Monday – Friday : 10:00 - 20:15 CET
Saturday – Sunday : 12:00 – 18:00 CET
Check-in time from : 15:00 – 20:15 CET
Please let us know what time you will be arriving at the office so we can make sure that we will be there to welcome you. Please reply to this email with your estimated time of arrival.
Early check-in is not possible. We do not have the keys to your apartment at our office before 15:00 CET.
You are welcome to store your luggage at our office while waiting for the keys between 10:00 – 15:00 CET.
We can offer you a late checkin from 20:30 – 22:00 CET if possible. Only after you’ve received a confirmation by email send from our office. We charge a late checkin fee of 35 euro’s at checkin.
After 22:00hr checking in is not possible.
You’re welcome to come back the next day between 10:00 – 20:15 CET at our office.
Please note that the fixed amount stated in the prepayment conditions is a damage deposit. It is required upon arrival, and will be refunded after an inspection of the apartment on the day of departure.
Please note that reservation by credit card is only possible when the card personally belongs to the head-booker.
Reservation is not possible when booking with a 3rd party credit card.
Please note that for the apartments that offer a sofa bed, the sofa bed is situated in the living room of the apartment. Please note that the check-in and key-collection take place at: Prinsessegracht 6, 2514 AN The Hague. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Stayci Serviced Apartments Grand Place in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of EUR 300 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.