Policies of Hotel Puerta del Sol
Check-inFrom 16:00 hours
Check-out09:00 - 10:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra bedsChildren cannot be accommodated at the hotel.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Diners Club, Maestro, Red Compra. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note Hotel Valle Nevado offers a full board. Nevertheless, lunch is not included neither in the check in day nor the checkout day.
In case of early check-out, guests will not be refunded for the remaining days.
In case of late chek-in, guests will not be refunded for the prior days, unless it was due to a closure of the road.
If the ski lift were to be closed due to lack of snow, guests will be refunded the full amount of each date. Additionally, the refund can be used to pay for a future date, during the same season.
If the road to the mountain is closed for any reason, guests will have to manage their stay in Santiago by themselves, and will be refunded the money for each night not spent at Valle Nevado.
The road at the mountain might be accessed as follows:
Monday to Friday (except holidays): up and down the road.
Saturday, Sunday and holidays:
- up the road from 08:00 to 13:00.
- down the road from 15:00 to 20:00.
- both ways from 20:00 of the same day, until 08:00 of the following morning.
* This might vary, so please make sure in advance.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. When booking half board, please note that drinks are not included.