Policies of Penthouse Santa Cruz
Check-in14:00 - 21:00 hours
Check-out09:00 - 12:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 12 years are charged MXN 250 per night for extra beds.
All further older children or adults are charged MXN 400 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsNo credit cards accepted, only cash
Please note that 50% of the total amount of the reservation must be paid in advance.
The hotel will contact you directly after booking to arrange payment by Pay Pal o bank transfer.
This prepayment should be issued no later than 2 days after Penthouse Santa Cruz contacts you with the payment information. Please inform Penthouse Santa Cruz in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.