Policies of Condos & Penthouse El Caracol
Check-in16:00 - 21:00 hours
Check-out12:00 - 12:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsNo credit cards accepted, only cash
Please notice that property can\'t give invoices for the moment.
Guest are required to show a photo identification check-in. To allow entrance of all the guests is required to send the list of the names before the arrival.
Check-in is flexible however if arrival is after 18:00, a fee applies of $150 MXN.
Guests must leave a security deposit of $2,500 MXN in cash that is refunded after check out and after a damage inspection. If guest can\'t wait for the damage inspection of the unit, deposit will be refund from one to two days after check out.
The schedule of the transport service is as follows:
Monday - Tuesday - Thursday 9:30 a.m. to 6:00 p.m.
Wednesday: No service
Friday 9:30 a.m. to 8:00 p.m.
Saturday 10:00 am to 8:00 pm
Sunday 10:00 am to 3:30 pm
(Every day from 12:00 pm to 2:00 pm the service is not available)
This is not a private service. The routes can only be places within San Miguel de Allende (center). A security deposit of MXN 2500 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Condos & Penthouse El Caracol in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.