Policies of Shotover Penthouse & Spa
Check-in15:00 - 20:00 hours
Check-out08:00 - 10:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 2 years are charged NZD 15 per night for children's cots/cribs.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that this property has no reception. Please contact the property in advance for further details, using the contact details found on the booking confirmation. The property will also email you instructions for check in.
Please note that there is a 3% surcharge when you pay via credit or debit card.
Please note that this property requires all guests to provide a valid credit card for a security bond pre-authorisation of NZD 1,000 per apartment. This is to be held against the card in case of any damage or incidentals. Access will not be given to the property until the bond pre-authorisation is in place. The bond funds will be released back onto the card when an exit inspection has been completed to confirm that there is no excessive cleaning required, excessive rubbish to be removed or any damage to the property. Should the cost for reparations exceed the bond amount, Staysouth reserves the right to charge the card supplied at booking/bond payment.
The property manager will reconfirm all aspects of your booking including payment terms, cancellation policy and bond requirements immediately upon receipt of your online booking. P
lease note that this property has a strict \'No Party Policy\'.
Guests under the age of 25 can only check in with a parent or official guardian.
Please note that the accommodation will not be serviced for the duration of your stay, except if your stay is for 8 nights or more, in this instance a free mini service is included. You can request daily housekeeping service at an extra charge. Please inform Shotover Penthouse & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.