Policies of Cranbrook House Apartments - Near Ice Arena
Check-inFrom 15:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 16 years are charged GBP 20 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Maestro. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that the apartments do not have a check-in desk. Guests will be emailed at least 24 hours prior to arrival with instructions regarding the flexible self check-in service.
If you are not contacted within this time, please contact the hotel directly by using the details provided on your booking confirmation.
Please note that a GBP 250 damage deposit will be pre-authorised 7 days prior to arrival. It will be released, subject to a damage inspection.
Please note that parties are not permitted in the apartments.
Please provide a full address and valid phone number when making a booking. This address must be the card billing address. A damage deposit of GBP 250 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.