Policies of Serene Place
Check-inFrom 14:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
You must show a valid credit card upon check in. This credit card must be in the same name as the guest\'s name on the booking confirmation.
Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual \'Schoolies Week\' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict \'No Party Policy\'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.
Please note that this property is strictly non-smoking. If evidence of smoking is found in the rooms, a cleaning fee may apply. Please note that the check-in and key-collection take place at: Best of Magnetic, Shop 3, 147 – 153 Sooning St, 4819 Nelly Bay, Magnetic Island. Please inform Serene Place in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.