Policies of Ocean Retreat
Check-inFrom 15:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra bedsChildren cannot be accommodated at the hotel.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Diners Club. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that there is no onsite reception. You must provide the property with an Australian mobile phone number, as your check in details will be sent to you via text message, on your check in day. If you do not have an Australian mobile phone number, you will need to provide an email address for this information to be sent to you. Please provide these details using the contact details found on the booking confirmation or use the Special Request box when booking.
Please note that reception office hours are 08:00 until 18:00. If you need to contact the property outside of these hours, please use the Special Requests box, or send the property an email using the contact details on the booking confirmation.
Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3% charge when you pay with an American Express or Diners Club credit card.