Policies of UrbanMinder @ Istana
Check-in14:00 - 23:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that this apartment is managed by UrbanMinder - the manager of independent boutique apartments.
Please note that this property has no reception or front desk. Please contact UrbanMinder using the contact information provided on your booking confirmation, to inform the property of your expected time of arrival at the property. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A staff member will meet you at the entrance. Failure to provide an estimated time of arrival may result in delays on check-in.
Please note that the number of guests cannot exceed the number stated on the reservation. Guests who are unable to meet these check-in requirements will not be granted access. Guests are required to show a valid photo identification and credit card upon check-in with the registered name for the booking.
Please note that the check out time is 10:00. An additional charge of up to AUD 150 may apply for late check outs that have not been arranged with the property prior to your stay.
Please note that payment in full will be processed via credit card automatically from 3 weeks before arrival for standard bookings. For non-refundable bookings, payment will be processed in full upon confirmation of the booking. Cash will not be not accepted.
Please note that this property requires a refundable AUD 300 security deposit upon date of arrival to cover any incidental charges. This amount will be refunded after inspection of the accommodation. Cash will not be accepted.
Please note that this property has a strict \'No Party Policy\'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.
Please note that housekeeping service is only offered for stays of more than 7 days/6 nights. You can request for daily housekeeping service at an extra surcharge.
Please note that all Special Requests are subject to availability and additional charges may apply. A security deposit of AUD 300 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Please inform UrbanMinder @ Istana in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.