Policies of Melbourne City Stays
Check-inFrom 14:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 2 years are charged AUD 10 per night for children's cots/cribs.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Eftpos. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please inform Melbourne City Stays in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Whilst 24 hour check in is available, the reception has limited operating hours so will need to pre-organise your key collection if you expect to arrive outside of reception hours.
Please advise Melbourne City Stays of the number of guests staying in each room. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.
Please note that Melbourne City Stays has several Locations. You can check-in at Level 5, Room 2, 37 Swanston St, 3000, Melbourne
Please note that this hotel has a strict \'No Party Policy\'. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.
Please note this property is strictly Non Smoking. If guests are caught smoking, they will be fined AUD $500.
Please note that there is a 2% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3% charge when you pay with an American Express or Diners Club credit card.
Please note that parking is limited and subject to availability. Please request parking in advance using the special request box when booking.
Please note a sofa bed may be available for an additional charge. This must be booked in advance. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation. Please note that the check-in and key-collection take place at: Level 5, Room 2, 37 Swanston St, 3000 Melbourne.