Policies of Essence of Degraves - Rejuvenate Stays
Check-inFrom 14:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All further children or adults are charged AUD 75 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsVisa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please not the property cannot accept guests under the age of 25 unless accompanied by a minimum of 2 adults, over the age of 25, present the whole stay. Rates are based on twin share. Fees will apply for excess guests not agreed in advance & for the use of additional beds.
Please provide your estimated arrival time as one of the staff members will meet you at the apartment to give you access. Full details will be emailed to you after your booking is made.
Please note that arrivals after 18:00 will incur the following additional fees:
18:00 - 21:00 AUD $60
21:00 - 24:00 AUD $90
After midnight (24:00) will cost between AUD $100 - $150 depending on the time.
Any delays not notified in advance (at least 3 hours before scheduled arrival) will incur an additional AUD $60 call out fee.
Please note that there is a 3% surcharge when you pay with a credit card.
Please note that this property does not accept payments with American Express credit cards.
A copy of your drivers license or passport is required.
Please note that the $35 service charge is non refundable.
A $500 security deposit must be paid at least 10 days prior to your arrival. This will then be returned upon inspection of the property after your departure. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Essence of Degraves - Rejuvenate Stays in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of AUD 500 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.