Policies of Appart' Say
Check-inFrom 16:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
Children's cots/cribs are not available.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsVisa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that a EUR 50 mid-stay cleaning fee is not included in the price. You can choose to pay the fee or clean the accommodation yourself. End-of-stay cleaning is included.
Bed linen and towels are included. For stays of 7 nights or more, bed linen is changed once a week free of charge.
Key Collection options:
- Collection at the agency from 14:30 to 18:30 free of charge, at 19 rue Desaix 69003 LYON.
- Collection from a safety deposit box in the centre of Lyon free of charge regardless of arrival time.
- Meet a member of staff directly at the property for an additional fee of EUR 20 from 14:30 to 19:00, EUR 30 from 19:00 to 21:00 and EUR 50 from 21:00 to 00:00.
Please note that that assistance is available 7 days a week from 9:00 to 20:30.