Policies of The Queen Luxury Apartments - Villa Carlotta
Check-in15:30 - 19:00 hours
Check-out08:00 - 11:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 6 years stays free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All children under 6 years stay free of charge for extra beds.
All further older children or adults are charged EUR 30 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that The Queen Luxury Apartments - Villa Carlotta has no reception. Please contact the property 30 minutes in advance for check-in arrangements. Contact details are stated in the booking confirmation.
Guests who expect to arrive later than the check-in times mentioned in the Policies are required to contact the property for confirmation. For late check-in, additional check-in fees are applicable.
Please note that the attic apartments are on the 7th floor and the lift goes only till the 6th. This means that for the last floor stairs need to be used.
At check-in guests are required to show a valid ID card with photo, as well as a copy of the credit card used for making the reservation. In case this is not presented, the entire amount of the reservation will have to be paid. For reservations made by a third party, you need to fill-in an authorisation form and present a copy of the person\'s ID and of the credit card used for making the reservation. Please inform The Queen Luxury Apartments - Villa Carlotta in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.