Policies of Palm House Apartments
Check-in16:00 - 23:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 2 years are charged GBP 26 per night for children's cots/cribs.
All children under 12 years are charged GBP 35 per night for extra beds.
All further older children or adults are charged GBP 35 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Maestro, Solo. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Late check-in after 23:00 is possible for an additional fee of GBP 35. This must be arranged and confirmed with the property prior to arrival.
Please note that the full amount of the reservation is due before arrival. We will send a confirmation with detailed payment information. After full payment is taken, the property\'s details, including the address and where to collect keys, will be emailed to you.
For the Two-Bedroom apartment, a security deposit of GBP 500 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Please note the lead guest must be 25 years and older. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Palm House Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of GBP 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.