Policies of Kensington & Chelsea Penthouse Apartments
Check-in15:00 - 00:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 3 years are charged GBP 20 per stay for children's cots/cribs.
The maximum number of children's cots/cribs in a room is 1.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Diners Club, JCB, Maestro, Discover, Solo, Bankcard, UnionPay credit card. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A damage deposit of GBP 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
The lead guest must be aged 23 years or older.
The credit or debit card used for booking must be presented upon arrival. Guests must also provide a passport or other photographic identification matching the name of the customer or the name on the card. Photographic identification will also be requested from all accompanying guests.
Late check-in can be arranged at an additional fee: between 18:00 and 21:00 - GBP 30; between 21:00 and 23:00 - GBP 50. For arrivals after 23:00, guests are requested to inform the property of their expected arrival time.
The property operates a meet and greet operation. In order to ensure an easy check-in process, please inform the property of your arrival time at the property a minimum of 24 hours prior to arrival. If making a same day booking, please inform the property of your arrival time a minimum of 2 hours prior to arrival.