Policies of Soho Metropolitan Suite
Check-inFrom 14:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsNo credit cards accepted, only cash
Please note that the property does not have a reception desk. Guests are required to inform the property of your arrival time at least 24 hours in advance to facilitate check in procedures. Late check-ins after 23:00 will be specially arranged.
Please note that the Private Club facilities (swimming pool, fitness centre and sauna area) are available for guests to use at a surcharge of MYR 100 per person per week or MYR 50 per person per day. Children age 12 years old and below can enter for free.
Smoking indoors is strictly not permitted.
All access cards must be returned upon departure. A replacement fee of MYR 150 will be imposed for missing access cards.
Kindly turn off all lights, air-conditioners, switches and electrical appliances when not in use. All taps must be turned off.
A tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. A damage deposit of MYR 400 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please inform Soho Metropolitan Suite in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. If you require an invoice when booking a prepaid rate, please write this request and your company details in the <b>Ask a question</b> box.