Policies of Au pied du Château
Check-in14:00 - 18:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note, Bed linen and towels can be rented with the establishment with an additional cost and upon prior request.
You can collect the keys at the agency of Kaysersberg, Monday to Saturday. between 14:00 and 18:00. For arrivals before these hours, the property will charge an extra fee of EUR 30 per stay.
Please note that for arrivals and departures on Sundays and public holidays the property will charge an extra fee of EUR 60 per stay if you collect the keys directly at the apartment. If you collect the keys at the agency, a EUR 30 extra fee per stay will be requested.
When travelling with pets, please note that an extra charge of EUR 20 per pet and per stay applies. Please note that the check-in and key-collection take place at: 1a avenue Georges Ferrenbach, 68240 KAYSERSBERG. Please inform Au pied du Château in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of EUR 300 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.