Policies of Au pied du Château
Check-in14:00 - 18:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 4 years stay free of charge for children's cots/cribs.
All children under 4 years stay free of charge when using existing beds.
The maximum number of children's cots/cribs in a room is 1.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that the check-in and key-collection take place at: 1a avenue Georges Ferrenbach, 68240 KAYSERSBERG.
Please inform Au pied du Château in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
A damage deposit of EUR 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note, Bed linen and towels can be rented with the establishment with an additional cost and upon prior request.
You can collect the keys at the agency of Kaysersberg, Monday to Saturday. between 14:00 and 18:00. For arrivals before these hours, the property will charge an extra fee of EUR 30 per stay.
Please note that for arrivals and departures on Sundays and public holidays the property will charge an extra fee of EUR 60 per stay if you collect the keys directly at the apartment. If you collect the keys at the agency, a EUR 30 extra fee per stay will be requested.
When travelling with pets, please note that an extra charge of EUR 20 per pet and per stay applies.