Policies of Wai'ula'ula at the Uplands by South Kohala Management
Check-inFrom 15:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsVisa, Euro/Mastercard, Discover. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Property does not accept American Express credit cards.
A fully refundable security deposit of USD 500 will be required at the time of booking for possible damages. This deposit is fully refundable within 14 days after your departure providing there are no damages to the unit.
Guests will check-in at the Mauna Lani Terrace office located at:
68-1399 Mauna Lani Drive, Kamuela, HI 96743
Open Daily from 0900hrs - 1700hrs
If arriving between 1500hrs – 1700hrs, a staff member will be available to check you in. For arrivals after the office is closed, an “After Hours Check-In” box is located to the right of the entrance door to our check-in office. Please call 808-885-4944 from the house phone located inside the box and give the answering service your name and that you are calling to check-in. They will give you the combination to open the lock box. Inside the lock box there will be a packet with your name on it and it will contain all the information you will need to access your property. Please make sure to read all of the information in your packet before you leave the office.
Please note: One parking space is provided for each reservation. If any additional parking spaces are needed, please contact Wai\'ula\'ula at Mauna Kea Resort by South Kohala Management directly to make arrangements.
Once a reservation is booked, you will receive an email from Wai\'ula\'ula at Mauna Kea Resort by South Kohala Management with confirmation and detailed check-in directions.
Membership privileges are available for purchase to use the Club at Mauna Kea facilities (separate from rental costs): USD 65 + tax per day, per home/condo for stays up to 20 days. Flat fees are available for stays of 21+ nights, please inquiry directly with us for rates. Purchase of this membership includes:
-Charging privileges at all hotel facilities
-Access to two oceanfront hotel pools and showering facilities
-Use of lounge chairs, cabanas, umbrellas and towels at the beach and pool
-Reduced golf rates at the Mauna Kea and Hapuna courses
-Hotel guest rate at the Mauna Kea Seaside Tennis Club
-Use of two fitness centers (yoga and group classes for a fee)
-Access card for preferred parking Please note that the check-in and key-collection take place at: 68-1399 Mauna Lani Drive, 96743 Kamuela. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Wai\'ula\'ula at the Uplands by South Kohala Management in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. License number: <strong>TA-169-029-8368-01</strong>