Policies of Wai'ula'ula at the Uplands by South Kohala Management
Check-inFrom 15:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children or adults stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsVisa, Euro/Mastercard, Discover. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Property does not accept American Express credit cards.
A fully refundable security deposit will be required at the time of booking for possible damages. Please contact Wai\'ula\'ula at Mauna Kea Resort by South Kohala Management for additional information.
To pre-register for these amenities, please contact Wai\'ula\'ula at Mauna Kea Resort by South Kohala Management at least 45 days prior to arrival. Resort fees at Wai\'ula\'ula at Mauna Kea Resort by South Kohala Management include: - Reduced rates for golf and tennis - Use of the fitness center, pool and beach facilities - Preferred beach parking - Account charging privileges at both the Mauna Kea & Hapuna Beach Prince Hotels. You may check in at the Mauna Lani Terrace resort check-in office: Mauna Lani Terrace 68-1399 Mauna Lani Dr. Kamuela, HI 96743
If arriving between 1400hrs – 1700hrs, a staff member will be available to check you in. For arrivals after the office is closed, an “After Hours Check-In” box is located to the right of the entrance door to our check-in office. Please call 808-885-4944 from the house phone located inside the box and give the answering service your name and that you are calling to check-in. They will give you the combination to open the lock box. Inside the lock box there will be a packet with your name on it and it will contain all the information you will need to access your property. Please make sure to read all of the information in your packet before you leave the office.
Please note: One parking space is provided for each reservation. If any additional parking spaces are needed, please contact Wai\'ula\'ula at Mauna Kea Resort by South Kohala Management directly to make arrangements.
Once a reservation is booked, you will receive an email from Wai\'ula\'ula at Mauna Kea Resort by South Kohala Management with confirmation and detailed check-in directions.
Access to Mauna Kea Club facilities may be added to your stay for an additional fee. Guests must sign up for these amenities at least 45 days prior to arrival. Please contact the property for details. The Mauna Kea Resort Amenity Package includes:
- Charging privileges at all hotel facilities (golf, spa, shops, restaurants)
- Use of beach furniture and towels
- Access to the hotel\'s 2 oceanfront pools and shower facilities
- Preferred parking & access cards
- Use of 2 fitness centres (yoga & group classes for a fee)
- Free tennis court access and reduced rates for golf Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Wai\'ula\'ula at the Uplands by South Kohala Management in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. License number: <strong>TA-169-029-8368-01</strong>