Policies of Orchid Ha Long Cruise
Check-inFrom 12:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsVisa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Cruise itinerary and schedule are subject to change without prior notice due to weather and operation conditions.
Advanced registration will be required. Please provide all passport information (full name, gender, date of birth, nationality, passport number, Vietnam visa expiry date) at least 24 hours before departure by filling in the file attached with confirmation e-mail from the property. Guests with no information provided may not be allowed to check in on board.
Please note that your credit card information is required to guarantee your booking. To secure your reservation, payment prior to arrival is recommended. The property will contact you after you book to provide any payment or transfer instructions.
Please note that full settlement of total reservation in cash or credit card (Visa and Master Card only) is required at least 1 day before departure at the cruise office or via bank transfer. For further details, please use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Transfer services are also available to and from the property with an extra charge. Please contact the property using the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are expected to confirm with the property at least 3 days prior to arrival. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Orchid Ha Long Cruise in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.