Policies of Apartamentos Santa Ana
Check-in13:00 - 23:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 2 years stays free of charge in a child's cot/crib.
One older child or adult is charged EUR 20 per person per night in an extra bed.
One child under 6 years stays free of charge when using existing beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
GroupsWhen booking for more than 8 persons, different policies and additional supplements may apply.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Carte Bleue, Diners Club, Red 6000, Maestro, Other Cards. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
All guests must call the property directly 30 minutes before arrival (before 23.00). A contact telephone number will appear on the booking confirmation issued by this site.
If you expect to arrive after 23:00 please contact the property in advance.
Please note apartments are cleaned on arrival and upon departure. In case of maximum occupancy, apartments might be available later than 12:00.
Towels and sheets are changed upon request and free of charge. Extra cleaning services are available for an extra charge and upon request.
A security deposit of EUR 100 is required upon arrival for groups. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Please note that on 24 and 31 December 2015, key collection is until 18:00. After 18:00, key collection is available upon request and carries a EUR 30 surcharge. Please inform Apartamentos Santa Ana in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.