Policies of Serene Waters
Check-in14:00 - 00:00 hours
Check-out10:00 - 10:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsVisa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
You must show a valid photo ID upon check in.
Guests under the age of 18 can only stay with a parent or official guardian at all times.
Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual -Schoolies Week- period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a -No Party Policy-. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.
All guests must sign the property\'s Terms of Stay. Please inform Serene Waters in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of AUD 1500 is required. The host charges this 21 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.