Policies of Novella Balcony
Check-in15:00 - 19:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 6 years stays free of charge when using existing beds.
All children under 2 years are charged EUR 10 per night for children's cots/cribs.
All children under 16 years are charged EUR 15 per night for extra beds.
All further older children or adults are charged EUR 15 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Maestro, CartaSi. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
A surcharge of EUR 20.00 applies for arrivals after 20:00, EUR 30.00 for check-ins from 22:30 to 0:00. All requests for late arrival are subject to confirmation by the property.
If you require an invoice, please include your details in the Special Requests box when booking. Please note that the check-in and key-collection take place at: Via del Porcellana, 53 50123 c/o Novella House, 50123 Firenze. Please inform Novella Balcony in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.