Policies of Florence Heart Suite
Check-in15:00 - 19:00 hours
Check-out10:30 - 11:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra bedsChildren cannot be accommodated at the hotel.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Maestro. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
A surcharge applies for arrivals outside check-in hours. All requests for late arrival are subject to confirmation by the property.
Check-in from 19:00 until 21:00 costs EUR 20.
Check-in from 21:00 until 00:00 costs EUR 40.
Check-in from 00:00 until 09:00 costs EUR 60.
Please note that heating, gas and water are not included for stays of 7 nights or more, and will be charged extra according to usage.
Please note that a deposit of EUR 300 must be paid on arrival. This deposit will be pre-authorized on your credit card upon check-in and will be released at check-out, subject to a damage inspection of the accommodation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Florence Heart Suite in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.