Policies of The Dunes
Check-in14:00 - 16:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
Extra beds are not available.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that this property has no reception. You can collect your keys at: Winning Holidays, Bay Village Shopping Centre, 47 Shoal Bay Road, Shoal Bay.
Please note that for key collection on a Sunday or by special arrangement, an AUD $20 cash charge applies. For public holidays this charge is AUD $30 cash.
Please note that office hours are as follows: Monday-Friday 09:00 until 17:00 Saturday 09:00 until 16:00 Closed on Sundays and public holidays.
Please note that check-in hours are as follows: Monday-Friday 16:00 until 17:00 Saturday 14:00 until 16:00.
If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.
Please note that there is a 4% charge when you pay with an American Express credit card.
Please note that there is a 2.5% charge when you pay with an Visa or Master Card credit card.
A guest registration form is required to be completed for all bookings. The registration form requests details of your name, address, driver’s license number and credit card details.
Please note that this property requires a credit card pre-authorisation upon check in to cover any incidental charges, damage to the property or excessive cleaning fees. This amount will be refunded after inspection of the accommodation within 14 days of check out. For further information please contact the property in advance, using the contact details found on the booking confirmation.