Policies of Direct Hotels - Villas on Rivergum
Check-in14:00 - 18:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Eftpos. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that there is a 1.60% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.45% charge when you pay with an American Express credit card.
Please note that there is a 3.22% charge when you pay with a Diners Club credit card.
Please note that receptions hours are as follows:
Monday - Friday 08:00 until 18:00
Saturday - 08:30 until 12:00 and then 14:00 until 18:00
Sunday 09:00 until 12:00
If you expect to arrive outside reception opening hours, please inform Direct Hotels - Villas on Rivergum Emerald in advance, using the contact details found on the booking confirmation.
You must show a valid credit card upon check in as a credit card pre-authorisation of AUD 150 is required upon check in to cover any incidentals during your stay. This amount will be held on your credit card for the duration of your stay and released in 5-7 business days once the room has been checked.
Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual \'Schoolies Week\' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a \'No Party Policy\'. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Direct Hotels - Villas on Rivergum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of AUD 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.