Policies of Genciana-Vacances Pirinenca
Check-in15:00 - 20:00 hours
Check-out08:00 - 12:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
Up to two children under 16 years are charged EUR 5 per night when using existing beds.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsVisa, Euro/Mastercard, Maestro. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that check-in and other reception services are available at the Vacances Pirinenca offices, Carretera General 2, Edifici Principat Parc, Bloc França, Incles AD100.
Please note that there is a refundable damage deposit of EUR 200 in cash per apartment, to be paid on arrival.
Arrivals are from 15h to 20h, please note that late check-in after 20:00 has an extra charge of EUR 25 and is only with pre-approval. Check-in after 00:00 is not possible. Please note that the check-in and key-collection take place at: Vacances Pirinenca, Carretera General 2, Nº 36, Edifici Principat Parc, Bloc França, Incles, AD100 Incles. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Genciana-Vacances Pirinenca in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of EUR 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.