Policies of Phoenix Park Aparthotel
Check-inFrom 16:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 13 years stay free of charge when using existing beds.
There is no capacity for cots in the room.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Kindly note once the booking has been made guests will be sent information regarding check-in.
For group bookings the property will try their best to assign all apartments in a group as close as possible to each other but cannot always guarantee it.
Guests are advised the same card that was used to make the booking will be required at check-in, along with photographic identification.
A security deposit of EUR 50 per person is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. The security deposit must be paid in one payment, and cannot be paid by separate guests.
Kindly note that Phoenix Park Aparthotel cannot accept top-up debit cards. A damage deposit of EUR 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.