Policies of Keysplease Exclusive 2 B-r Villa, The Residences Downtown
Check-in15:00 - 19:30 hours
Check-out10:00 - 12:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsVisa, Euro/Mastercard, 0. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
The property is for accommodation purposes only
Gatherings, events, parties and loud music are strictly prohibited and guest will be declined to check-in.
This is a licensed holiday home by DTCM. It is not a hotel or Hotel apartment. A passport copy is required for each guest before arrival to allow time to coordinate access approval from the community security office.
Please note that if guests\' check-in / out timing is between 8:00 PM and 8:00 AM, there will be an additional charge of USD 27 or AED 100.
Complimentary (once a week) housekeeping that includes cleaning, bed linen and towel change. Any more housekeeping services required will be available at an added charge.
A damage deposit of AED 3000 is required on arrival which will be reimbursed upon check-out.
In order to protect against credit card frauds, a credit card authorization letter needs to be signed before arrival. Guests are also required to show a photo identification and the credit card the booking was made with upon check-in. A damage deposit of AED 5000 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.