Policies of Hi Guests Vacation Homes - Shams
Check-inFrom 15:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 6 years is charged AED 50 per night when using existing beds.
All further older children or adults are charged AED 120 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsVisa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
A damage deposit of AED 1500 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Please inform Hi Guests Vacation Homes - Shams in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
This property will not accommodate hen, stag or similar parties.
Please note that late check-in after 22.00 is possible, but will have an extra fee of AED 100.
Please note that for the confirmation of the reservation the guest must access a payment link that Hi Guest Holiday Homes will provide to the guest through Booking.com's messaging. In this link the guest will find the payment instructions online. Please note that if the payment is not done within the time frame specified, the cancellation policy will apply and the property reserves the right to cancel the booking