Policies of E&t Holiday Homes - Frond C Villa
Check-in15:00 - 18:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 12 years are charged AED 100 per night for extra beds.
The maximum number of extra beds in a room is 2.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are allowed on request. No extra charges.
Accepted credit cardsVisa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
This property is a licensed holiday home. It is not part of a hotel resort.
According to Al Nakheel rules and regulations, this property accepts families only and has the right to refuse group of friends and does not accept bookings for parties, wedding receptions, caterers, photographers, deliveries or any similar events.
The property has a maximum capacity of 9 persons and requires passport copies for each guest including visitors at least 72 hours before arrival to allow time to coordinate access approval from the Al Nakheel community security office. If we don’t receive passport copies before this period we cannot guarantee the check-in. If your arrival is on Friday or Saturday, please send your passport copies on the Wednesday before you arrive to ensure a smooth entrance process. No additional visitors or guests will be permitted in addition to the passports received.
For your security and to protect against credit card fraud the property requires a credit card authorization letter to be signed before arrival. Guests are also required to show a photo identification and the credit card the booking was made with upon check-in.
The property check in time is between 3.00pm – 6.00pm. Please advise us of your arrival time 48 hours in advance. The property checkout time is 11.00am. Please ensure the property is vacated before 11.00am to avoid late checkout penalties and is left in a good condition to avoid extra cleaning charges.
This holiday home offers a complimentary weekly cleaning service and linen change. If your stay is for less than a week, there will be no clean during your stay unless requested for an additional charge.
E&T outsource all maintenance work in the property. Whilst these companies are not part of E&T, your designated operations manager will still be your main point of contact if maintenance work needs to be completed during your stay. Since most maintenance companies in the UAE are closed on Fridays and Public Holidays and access to properties is restricted by community management on these days, if a maintenance request comes through during this period your customer service contact will recommend a temporary solution until a permanent solution can be put in place the next working day.
A security deposit of AED 5000 is required upon arrival for incidentals. This will be collected in cash or charged to your card prior to arrival. This deposit is refundable and will be returned 7 days after check-out and is subject to a damage inspection of the accommodation. Penalties will be levied for failure to comply with community rules and failure to respect the local community.
Please note that all Special Requests are subject to availability and additional charges may apply. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.