Policies of Illoura @ Hepburn
Check-in15:00 - 17:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra bedsChildren cannot be accommodated at the hotel.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that there is a 4% charge when you pay with an American Express or Diners Club credit card.
Please note that you must collect your keys during office hours, which are as follows:
Monday to Thursday and Saturday 15:00 to 18:00
Friday 15:00 to 20:30
Sundays and Public Holidays 15:00 to 17:00.
If you expect to arrive outside these hours, please contact Daylesford Accommodation Escapes by telephone during office hours, using the contact details found on the booking confirmation.
Please note that you must return the keys to the office by 12:00 on the check out date. Please note that the check-in and key-collection take place at: 94 Vincent Street, 3460 Daylesford. Please inform Illoura @ Hepburn in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.