Policies of The City Hideout
Check-in13:00 - 18:00 hours
Check-out06:00 - 12:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 6 years is charged USD 5 per night when using existing beds.
All children under 2 years are charged USD 5 per night for children's cots/cribs.
All children under 12 years are charged USD 7 per night for extra beds.
All further older children or adults are charged USD 10 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsNo credit cards accepted, only cash
Please note that air condition can be availed at an additional cost of USD 5.
Please note that for security purpose all Sri Lankan guests are required to send the National Identity card no. via e-mail or message 24-hour prior to check-in. A copy of the same has to be submitted at the time of check-in.
Please note that guests should pay at the check in counter - in LKR or USD prior to check in to the rooms .Early /late check out of 1 hour before/after will be provided depending on availability of the room and at a surcharge.
1) Only guests booked on the reservation are allowed. No outside guests allowed.
2) We strongly recommend to use -Metered cabs /tuk tuks .
3) If airport pick up /drop is needed please inform the property in advance.
4) Train /Bus tickets to be booked in advance to arrival. The property can assist to provide/ pre-payment can be done prior to arrival to the residency .
Please note that for security purposes, all international guests are required to provide the property with their passport information at least 24 hours prior to arrival. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The City Hideout in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.