Policies of The City Hideout
Check-in11:00 - 15:00 hours
Check-out08:00 - 11:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 6 years is charged USD 9 per night when using existing beds.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsNo credit cards accepted, only cash
Please note that air condition can be availed at an additional cost of USD 5.
Please note that for security purpose all Sri Lankan guests are required to send the National Identity card no. via e-mail or message 24-hour prior to check-in. A copy of the same has to be submitted at the time of check-in.
Please note that guests should pay at the check in counter - in LKR or USD prior to check in to the rooms .Early /late check out of 1 hour before/after will be provided depending on availability of the room and at a surcharge.
1) Only guests booked on the reservation are allowed. No outside guests allowed.
2) We strongly recommend to use -Metered cabs /tuk tuks .
3) If airport pick up /drop is needed please inform the property in advance.
4) Train /Bus tickets to be booked in advance to arrival. The property can assist to provide/ pre-payment can be done prior to arrival to the residency .
5) No strong smelling fruits/ like Durian allowed to dine inside the residency .
6) Guests are required to provide a security deposit of 25% of the room rent if staying more than 07 days .
8) Internet is provided free only for checking of mails /browsing general data and not for downloading of videos etc.
9) No disturbance to the neighborhood /environment allowed .The property reserves the right to inform such guests to check out in case of such disturbances to other guests.
10) Guests with kids up to age 10 should submit a security deposit - LKR 5,000 -10,000 depending upon the stay .( due to damage to home stay /etc ) deposit will be returned once house keeping confirms no damage to property / belongings are verified ) Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The City Hideout in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.