Policies of Apartments City- Altstadt Mathias Str.
Check-in14:30 - 21:00 hours
Check-out01:00 - 11:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 2 years stay free of charge for children's cots/cribs.
All children under 16 years are charged EUR 29 per night for extra beds.
All further older children or adults are charged EUR 29 per night for extra beds.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Guests are asked to pay the full amount in cash at arrival. Credit card information is only used to secure bookings, payments can only be made in cash on site. Please note that business travellers need to fill out a special form in order to be exempt from paying city tax. Please contact the property directly for more details.
Please inform the property in advance of your approximate arrival time, using the contact details found on the booking confirmation. Checking in after 21:00 will incur a fee of EUR 20.
After booking you will receive an email from the property which will specify the instructions for the payment and collecting the keys as there is no reception.
Located on the third floor, there is no lift and smoking is only permitted at the kitchen window.
Please note that a deposit of EUR 200 may be required upon arrival. This will be returned at check-out, subject to a damage inspection. Please inform Apartments City/ Altstadt Mathias Str. in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of EUR 200 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.