Policies of Hotel Le Festival
Check-in14:30 - 21:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 10 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of children's cots/cribs in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Diners Club, JCB, Discover, 0. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that the spa is open from 14:00 to 19:30. Guests under the age of 18 years old and pregnant women are not permitted to access the spa.
Guests can check in until 21:00. The hotel can not guarantee you a room after 21:00. If you plan to arrive after 21:00, please contact the hotel in advance.
Please note that guests must check-out before 11:00. Check-out after 11:00 is not possible.
Please note that guests must pay the full amount of the reservation upon arrival.
Children under the age of 18 years must be accompanied by their parents.
For reservations of 3 rooms or more, a non-refundable prepayment of 30% of the total amount of your stay is required.
Please note that smoking is strictly prohibited in the hotel and in the rooms. If the guests smoke in the rooms, an extra fee will be charged.
Upon check-in, guests are required to show an ID card or passport as well as the credit card used for the reservation. Please note that the name on the credit card and the photo ID must match the name on the reservation.
Please note that only the guests can access the room.
Please note that baby cots are upon request and subject to availability.
A security deposit of EUR 120, payable only by credit card, is required upon arrival for incidental damages. This deposit is fully refundable, subject to a damage inspection of the accommodation. Guests who do not provide this security deposit will not be able to check in. Their reservation will be cancelled and will not be refunded.
If you book a non-refundable rate, the hotel can send you a message requesting a copy of the credit card used for the reservation and a copy of the cardholder\'s piece of identity, whose name must correspond to the one on the card.