Policies of UHC Ciutadella Family Complex
Check-in16:00 - 19:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 2 years are charged EUR 10 per night for children's cots/cribs.
The maximum number of extra beds in a room is 2.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsVisa, Euro/Mastercard, Maestro. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
For arrivals after 19:30 it will be mandatory to complete a registration form at least 48 hours before check in via a link that the property will send. The keys can then be collected from a key box at the office at any time after 19:30. There is an extra fee of EUR 30. The property will contact you for further details.
WiFi is available in all areas and you can contract packs of 1GB each with a validity of 24 consecutive hours at the extra cost of EUR 12 per pack. This service is contracted for the whole stay and cannot be split. You must pay a deposit of 120 EUR at the time of collecting the router in the office. This deposit will be refunded after departure.
Please note that any kind of parties, meetings or loud noises which will disturb the rest or tranquillity of our guests is forbidden and and may be sanctioned with a full or partial deposit retain.
Please note that guests are requested to leave the apartment in the same conditions that they find it. Apartments which are not left clean will be subject to a final cleaning fee and a full or partial deposit retain. Optional cleaning is available for an extra cost of EUR 80. Please note that the check-in and key-collection take place at: Avenida Batlle Pere Molas 3, 43840 Salou. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform UHC Ciutadella Family Complex in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. License number: <strong>HUTT-012355</strong>