Policies of Glenwood Vacation Home
Check-in16:00 - 21:00 hours
Check-out10:30 - 11:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
Up to two children under 6 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsNo credit cards accepted, only cash
Please note: Cancellation or early departure does not warrant any refund of rent or deposit. If we can re-rent the cabin we will be happy to let you choose other dates that are available. If you do reschedule, it must be within one year of your original reservation date.
We do not refund due to road conditions or inclement weather, unless all roads are closed and access to Big Bear Palace is impossible on the day you check-in. We suggest you carry tire chains during the winter months even if you have a 4 wheel drive vehicle . You may choose to purchase Travel Insurance. Contact owner for more information.
Lease agreement will be sent once reservation is received. Copy of ID and/or passport is required. Agreement must be signed and returned to owner in order to secure reservation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Glenwood Vacation Home in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of USD 750 is required when you book. This will be collected by bank transfer. You should be reimbursed within 14 days of check-out. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.