Policies of The Bright House
Check-inFrom 15:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that this property is located in a quiet, residential street. The property has a strict \'No Party Policy\'. Noise must be kept to a minimum after 22:00.
Please let the property know your expected time of arrival, email address and mobile phone number, using the special request box when booking or using the contact details found on the booking confirmation as check-in details and door entry code will be sent to guests at 14:00 on the day of your arrival. In the case of same day bookings, the door entry code will be sent to guests within 30 minutes of the property receiving guest confirmations and once payment is successfully made and Photo ID provided by sms.
Please note that all Special Requests are subject to availability and additional charges may apply.
Photo ID is required to be provided prior to check-in. This can be done via SMS or email using the contact details on the booking confirmation.
A security deposit of AUD 300 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. For special events, such as Groovin The Moo, an AUD 1000 security deposit and and ID for all guests staying is required.
The Bright House is a non-smoking property. If you or your guests do smoke, please ensure that you do so outside and dispose of your cigarette butts in the red-lid wheelie bin in the garage. If cigarette smoke is detected in the apartment, or the key/garage remote is lost, a $300 fee applies per item. Additional cleaning fees starting from $100 apply if the house requires additional cleaning (dishes, bbq cleaning, carpet cleaning etc).
Please note that the property requires all lights, heaters and air-conditioners to be switched off at check-out. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The Bright House in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.