Policies of Welkeys - Phalenes
Check-in15:00 - 21:00 hours
Check-out08:00 - 10:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsThe accommodation reserves the right to pre-authorise credit cards prior to arrival.
A surcharge applies for arrivals outside check-in hours :
- EUR 20 for arrivals between 21:00 and 8:00.
- EUR 10 for arrivals on Sundays
- EUR 30 for arrivals on Sundays between 21:00 and 8:00.
All requests for late arrival are subject to confirmation by the property.
Please note that a check-in form and a link for the security deposit will be sent during the reservation process. If it is not possible, your credit card details will be required upon arrival. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Welkeys - Phalenes in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of EUR 400 is required when you book. You should be reimbursed within 14 days of check-out.